Programs & Services

Mens Special Care Unit
(Special Care for Men)

Salvation Army, 171 George Street

Located on the 3rd floor at the Salvation Army Booth Centre, the Special Care Unit for Men provides space for 30 men needing intensive support for physical, mental and substance use health. In partnership with the Salvation Army, we are committed to helping men living with complex health needs to exit homelessness and to find housing with the right kinds of support needed for them to have a healthy future.

Booth house

Cornerstone Housing for Women, 314 Booth Street

Booth House provides supportive housing for 20 formerly homeless older women in partnership with Cornerstone. Housing supports include 24-hour health and social supports enabling the women to live well despite the challenges of aging in combination with mental and physical health challenges.

Consumption and Treatment Services
(CTS)-The Trailer

Shepherds of Good Hope, 230 Murray Street

With 14 booths operating 24/7 providing in excess of 7000 visits per month, the Trailer is a busy place. Frequent overdoses in combination with the effects of an unstable drug supply make working in this site both challenging and rewarding. In addition to supervision of people while they inject drugs, the consumption and treatment services provides a Safer Supply program, primary care, mental health care and substance use treatment. Case managers working within the CTS identify clients and work with them to reach goals and access treatment as needed.

Dymon health clinic

Ottawa Mission, 55 Daly Ave

The primary care clinic operates 7 days a week to provide health care to homeless or street-involved people. In addition to operating the primary care clinic, the nurse practitioners also provide outreach services with a focus on improving access to primary care for people who use drugs. Since moving to the new clinic space, the addition of many specialty clinics like infectious diseases, HIV, foot care and new this year-ophthalmology.

Rita Thompson Residence

Vanier, Ottawa

Rita Thompson Residence provides 34 people of all genders with an opportunity to live in their own apartments while receiving treatment and support for mental health, physical health and substance use challenges. RTR, as it is known in the community has an amazing community of residents who work together to support each other and those in need in the larger community. RTR is able to provide an amazing depth of treatment and supports to those who live there thanks to an amazing partnership with John Howard Society the housing provider.

Richcraft Residence

765 Montreal Road

Despite the delays caused by the pandemic, Shepherds of Good Hope managed to build and open a brand new housing program which provides safe, individual apartments for all genders. The Richcraft Residence was the first OICH housing program which offered all available substance use, physical health and mental health treatments in one location providing a full menu of care options for residents.

Managed Alcohol Program

Ottawa Inner City Health and Shepherds of Good Hope are recognized internationally for our work in utilizing managed alcohol programs to improve the health of chronic street alcoholics. The Managed Alcohol program offers people whose lives are in peril due to their alcohol consumption with a chance to try the managed alcohol approach to determine if it might work for them. The program is “low threshold” and has an objective of simply helping people to drink less on the streets and reduce compulsive alcohol consumption. Many of our participants in this program go on to permanent housing in our Oaks program or, regain sufficient control of their alcohol use to live independently or enter other treatment programs.

TED (Targeted Engagement and Diversion)

Shepherd’s of Good Hope, 256 King Edward Ave

Targeted Engagement and Diverstion (TED) is a health care program which is embedded in the Temporary Enhanced Shelter Program (TESP) operated by Shepherds of Good Hope. TED provides accessible treatment and care for health care for people experiencing homelessness who have complex healthcare need. This includes nursing, mental health services, intensive case management, peer support for appointments, nurse practitioners, psychiatry, access to an internist and medical monitoring. TED is also a 24-hour monitoring service for homeless people under the influence of drugs and alcohol which allows them to safely detox in the community rather than in a hospital ER.

The Diane Morrison Hospice

Ottawa Mission, 53 Daly Ave

Between the 14-bed acute residential hospice and the 7-bed chronic palliative care program, the Diane Morrison Hospice is home to many people from our community in the last years and months of life. The breadth of supports provided to residents of the hospice is made possible through the partnership and support of the Ottawa Mission.

Safer supply

Shepherds of Good Hope, 256 King Edward Ave

Safer supply is a harm reduction approach to combatting the unregulated toxic drug supply. Clients in this program are prescribed opiates in order to Reduce or eliminate their use of the unregulated toxic drug supply. This program targets clients who experience the most harms from unregulated drug use, such as repeated overdoses or other health harms. Clients in this program experience many benefits, including

  • reduced unregulated fentanyl use
  • reduced overdoses
  • reduced criminal activity

increased access to other important services such as primary health care, case management, other social services and treatment.

The Oaks

1053 and 1057 Merivale Road

The Oaks is a supportive housing program which specializes in housing for people who are enrolled in a Managed Alcohol Program. The Oaks is a highly social community with many activities and events for residents. Over 40% of the Oaks residents are either First Nations or Inuit making the inclusion of Indigenous culture an important part of daily life.

Carruthers

55-59 Carruthers Ave

Carruthers is a supported housing program operated in partnership with the John Howard Society with 46 units. Originally, the substance use treatment available focused strongly on Injectable Opiate Substitution (IOAT) with 20 of the available apartments being reserved for people who were enrolled in that program. Many of the original residents have now migrated to other forms of treatment and to different lives where volunteering, work and time spent with family and friends are a priority.

Street Outreach

Byward Market & Lowertown, Ottawa

From May to October, teams of 2 peers travel around the streets of the Byward Market engaging with clients and trying to respond to the overwhelming needs of those living in encampments. The addition of E-bikes last year allowed staff to serve many more individuals than previously. In winter months, peer staff patrol outside in the block around King Edward and Murray Street to monitor the safety and wellbeing of all.

Telus Mobile Mental Health Clinic

Outreach throughout Ottawa

Since 2014, TELUS Health for Good has been helping to remove many of the barriers that marginalized individuals in Canada can face when it comes to accessing health care services. Mobile Health Clinics powered by TELUS Health are an efficient and innovative mobile healthcare delivery tool to reach communities in need by bringing essential services like primary and mental health care healthcare directly to the communities that need it most. Health for Good supports 23 Canadian cities from coast to coast, and have provided over 150,000 patient visits since the program’s inception. With a’ commitment of over $12M through 2025, TELUS Health for Good is working towards the goal that all Canadians should have access to healthcare regardless of their socio-economic status. Learn more at telus.com/healthforgood.

Mens Special Care Unit
(Special care for men)

Salvation Army, 171 George Street

Located on the 3rd floor at the Salvation Army Booth Centre, the Special Care Unit for Men provides space for 30 men needing intensive support for physical, mental and substance use health. In partnership with the Salvation Army, we are committed to helping men living with complex health needs to exit homelessness and to find housing with the right kinds of support needed for them to have a healthy future.

TED (Targeted engagement and diversion)

Shepherd’s of Good Hope, 256 King Edward Ave

Targeted Engagement and Diverstion (TED) is a health care program which is embedded in the Temporary Enhanced Shelter Program (TESP) operated by Shepherds of Good Hope. TED provides accessible treatment and care for health care for people experiencing homelessness who have complex healthcare need. This includes nursing, mental health services, intensive case management, peer support for appointments, nurse practitioners, psychiatry, access to an internist and medical monitoring. TED is also a 24-hour monitoring service for homeless people under the influence of drugs and alcohol which allows them to safely detox in the community rather than in a hospital ER.

Booth House

Cornerstone Housing for Women, 314 Booth Street

Booth House provides supportive housing for 20 formerly homeless older women in partnership with Cornerstone. Housing supports include 24-hour health and social supports enabling the women to live well despite the challenges of aging in combination with mental and physical health challenges.

The Diane Morrison Hospice

Ottawa Mission, 53 Daly Ave

Between the 14-bed acute residential hospice and the 7-bed chronic palliative care program, the Diane Morrison Hospice is home to many people from our community in the last years and months of life. The breadth of supports provided to residents of the hospice is made possible through the partnership and support of the Ottawa Mission.

Consumption and Treatment Services
(CTS)-The Trailer

Shepherds of Good Hope, 230 Murray Street

With 14 booths operating 24/7 providing in excess of 7000 visits per month, the Trailer is a busy place. Frequent overdoses in combination with the effects of an unstable drug supply make working in this site both challenging and rewarding. In addition to supervision of people while they inject drugs, the consumption and treatment services provides a Safer Supply program, primary care, mental health care and substance use treatment. Case managers working within the CTS identify clients and work with them to reach goals and access treatment as needed.

Safer Supply

Ottawa Mission, 55 Daly Ave

The primary care clinic operates 7 days a week to provide health care to homeless or street-involved people. In addition to operating the primary care clinic, the nurse practitioners also provide outreach services with a focus on improving access to primary care for people who use drugs. Since moving to the new clinic space, the addition of many specialty clinics like infectious diseases, HIV, foot care and new this year-ophthalmology.

Dymon Health Clinic

Ottawa Mission, 55 Daly Ave

The primary care clinic operates 7 days a week to provide health care to homeless or street-involved people. In addition to operating the primary care clinic, the nurse practitioners also provide outreach services with a focus on improving access to primary care for people who use drugs. Since moving to the new clinic space, the addition of many specialty clinics like infectious diseases, HIV, foot care and new this year-ophthalmology.

The Oaks

1053 and 1057 Merivale Road

The Oaks is a supportive housing program which specializes in housing for people who are enrolled in a Managed Alcohol Program. The Oaks is a highly social community with many activities and events for residents. Over 40% of the Oaks residents are either First Nations or Inuit making the inclusion of Indigenous culture an important part of daily life.

Rita Thompson Residence

Vanier, Ottawa

Rita Thompson Residence provides 34 people of all genders with an opportunity to live in their own apartments while receiving treatment and support for mental health, physical health and substance use challenges. RTR, as it is known in the community has an amazing community of residents who work together to support each other and those in need in the larger community. RTR is able to provide an amazing depth of treatment and supports to those who live there thanks to an amazing partnership with John Howard Society the housing provider.

Carruthers

55-59 Carruthers Ave

Carruthers is a supported housing program operated in partnership with the John Howard Society with 46 units. Originally, the substance use treatment available focused strongly on Injectable Opiate Substitution (IOAT) with 20 of the available apartments being reserved for people who were enrolled in that program. Many of the original residents have now migrated to other forms of treatment and to different lives where volunteering, work and time spent with family and friends are a priority.

Richcraft Residence

Byward Market & Lowertown, Ottawa

From May to October, teams of 2 peers travel around the streets of the Byward Market engaging with clients and trying to respond to the overwhelming needs of those living in encampments. The addition of E-bikes last year allowed staff to serve many more individuals than previously. In winter months, peer staff patrol outside in the block around King Edward and Murray Street to monitor the safety and wellbeing of all.

Street Outreach

Byward Market & Lowertown, Ottawa

From May to October, teams of 2 peers travel around the streets of the Byward Market engaging with clients and trying to respond to the overwhelming needs of those living in encampments. The addition of E-bikes last year allowed staff to serve many more individuals than previously. In winter months, peer staff patrol outside in the block around King Edward and Murray Street to monitor the safety and wellbeing of all.

Managed Alcohol Program

Ottawa Inner City Health and Shepherds of Good Hope are recognized internationally for our work in utilizing managed alcohol programs to improve the health of chronic street alcoholics. The Managed Alcohol program offers people whose lives are in peril due to their alcohol consumption with a chance to try the managed alcohol approach to determine if it might work for them. The program is “low threshold” and has an objective of simply helping people to drink less on the streets and reduce compulsive alcohol consumption. Many of our participants in this program go on to permanent housing in our Oaks program or, regain sufficient control of their alcohol use to live independently or enter other treatment programs.

Telus Mobile Mental Health Clinic

Outreach throughout Ottawa

Since 2014, TELUS Health for Good has been helping to remove many of the barriers that marginalized individuals in Canada can face when it comes to accessing health care services. Mobile Health Clinics powered by TELUS Health are an efficient and innovative mobile healthcare delivery tool to reach communities in need by bringing essential services like primary and mental health care healthcare directly to the communities that need it most. Health for Good supports 23 Canadian cities from coast to coast, and have provided over 150,000 patient visits since the program’s inception. With a’ commitment of over $12M through 2025, TELUS Health for Good is working towards the goal that all Canadians should have access to healthcare regardless of their socio-economic status. Learn more at telus.com/healthforgood.