Peer-Led Programming

At OICH, a fundamental pillar in our healthcare service, design, and delivery is informed by the inclusion of people with lived and living expertise (PWLLE).  Each of our services is created with intention based on emerging community needs as identified by the community. PWLLE understand their situation best and are our best teachers on how to support the community. For us, this is what it means to design services through harm reduction, trauma-informed, and culturally sensitive lenses.

Block Leaders

How do you restore balance in a community which has been devastated by poverty, homelessness, the toxic drug overdose crisis and COVID measures? How can those who are often seen as “the problem” become leaders in the solutions? The Block Leader Initiative was an idea that came from the community. It is an investment in developing leaders from the homeless and substance-using communities and supporting their efforts to restore positive aspects of street culture and thereby reduce social disorder using a “by us, for us” approach. Beginning in July of 2023, Block Leaders performed acts of community service intended to improve the safety and well-being of everyone who lives, works or visits the Byward Market 7 days a week. While some of the work is practical, such as handing out water on hot days or picking up garbage in the neighbourhood, the primary focus of their work is creating positive human connections through modelling compassion and kindness. The program has only grown, and we are excited to see what it will become!

Peer Overdose Response Team

At our Rita Thompson Residence, resident leaders run a peer overdose prevention team (POP) to keep the building residents safe. The in residence POP team who live there are the eyes and ears on the ground. Through room safety checks, safer use education and overdose response, the POP team keeps the residents safe. We are incredibly proud of the leaders in this building.

Indigenous Program Peer

Meet Rocky! Rocky has been part of OICH since 2021 and plays a key role as a Program Peer across multiple units and programs. He provides program support, peer support, accompaniment, and more. Rocky is also deeply involved in our Indigenous services. He accompanies clients to Misiwe Ni Relations Lodge, runs weekly healing circles, and leads Indigenous memorial services at our quarterly Celebrations of Life. Currently, he is undergoing formal training to become an Indigenous healer. We are so grateful for all that you do, Rocky! He is a dedicated peer, deeply valued by both clients and colleagues, and has been instrumental in strengthening our Program Peer initiatives.

Program Peers

Aligning with our commitment to peer support and the value of lived experience, we have various Program Peers working across our different supportive housing units and shelter-based programs. These peers use their lived experience to connect with clients, provide peer support, and help bridge the gap between service users and our staff and programs. They also assist in running different activities and groups, accompany clients to appointments, engage in advocacy, and provide overall program support. We strongly believe in ensuring clients have access to meaningful support and recognize the strength and insight that lived experience brings to our services.

Life Process Program

The Life Process Program (LPP) is a peer-led program that trains peer coaches to support participants as they move through program modules at their own pace. Unlike many traditional programs, LPP does not define “addiction” as a disease but rather as an adaptive response to life’s challenges. People are not “sick” and definitely not “powerless” and, with the right flexible and person-centred approach, can make different choices about their relationship with substances based on their own goals and values. Participants go through three phases:

  • Self-Realization – Recognizing personal strengths, skills, and values.
  • Self-Efficacy – Asking whether their actions align with their skills and values, and exploring why or why not.
  • Self-Responsibility – Gaining the confidence and tools to take charge of their own lives and make meaningful changes that fit their goals.

LPP helps people realize control in a way that works for them, creating a future that reflects their needs and choices.

Block Leaders

How do you restore balance in a community which has been devastated by poverty, homelessness, the toxic drug overdose crisis and COVID measures? How can those who are often seen as “the problem” become leaders in the solutions? The Block Leader Initiative was an idea that came from the community. It is an investment in developing leaders from the homeless and substance-using communities and supporting their efforts to restore positive aspects of street culture and thereby reduce social disorder using a “by us, for us” approach. Beginning in July of 2023, Block Leaders performed acts of community service intended to improve the safety and well-being of everyone who lives, works or visits the Byward Market 7 days a week. While some of the work is practical, such as handing out water on hot days or picking up garbage in the neighbourhood, the primary focus of their work is creating positive human connections through modelling compassion and kindness. The program has only grown, and we are excited to see what it will become!

Peer Overdose Response Team

At our Rita Thompson Residence, resident leaders run a peer overdose prevention team (POP) to keep the building residents safe. The in residence POP team who live there are the eyes and ears on the ground. Through room safety checks, safer use education and overdose response, the POP team keeps the residents safe. We are incredibly proud of the leaders in this building.

Indigenous Program Peer

Meet Rocky! Rocky has been part of OICH since 2021 and plays a key role as a Program Peer across multiple units and programs. He provides program support, peer support, accompaniment, and more. Rocky is also deeply involved in our Indigenous services. He accompanies clients to Misiwe Ni Relations Lodge, runs weekly healing circles, and leads Indigenous memorial services at our quarterly Celebrations of Life. Currently, he is undergoing formal training to become an Indigenous healer. We are so grateful for all that you do, Rocky! He is a dedicated peer, deeply valued by both clients and colleagues, and has been instrumental in strengthening our Program Peer initiatives.

Program Peers

Aligning with our commitment to peer support and the value of lived experience, we have various Program Peers working across our different supportive housing units and shelter-based programs. These peers use their lived experience to connect with clients, provide peer support, and help bridge the gap between service users and our staff and programs. They also assist in running different activities and groups, accompany clients to appointments, engage in advocacy, and provide overall program support. We strongly believe in ensuring clients have access to meaningful support and recognize the strength and insight that lived experience brings to our services.

Life Process Program

The Life Process Program (LPP) is a peer-led program that trains peer coaches to support participants as they move through program modules at their own pace. Unlike many traditional programs, LPP does not define “addiction” as a disease but rather as an adaptive response to life’s challenges. People are not “sick” and definitely not “powerless” and, with the right flexible and person-centred approach, can make different choices about their relationship with substances based on their own goals and values. Participants go through three phases:

  • Self-Realization – Recognizing personal strengths, skills, and values.
  • Self-Efficacy – Asking whether their actions align with their skills and values, and exploring why or why not.
  • Self-Responsibility – Gaining the confidence and tools to take charge of their own lives and make meaningful changes that fit their goals.

LPP helps people realize control in a way that works for them, creating a future that reflects their needs and choices.

Dr. Simon Hatcher

Medical Director of Psychiatry

Dr. Simon Hatcher is a Psychiatrist at the Ottawa Hospital and Medical Director of Psychiatry at Ottawa Inner City Health, a Scientist at the Ottawa Hospital Research Institute, and a Full Professor and Chair of the Department of Psychiatry at the University of Ottawa. He has worked as a psychiatrist in clinical, research and leadership roles in non-mental health settings all his professional career starting in Leeds, UK followed by 20 years in Auckland, New Zealand before moving to Canada in 2012. Dr. Hatcher is not good at many things but one thing he does try to do well is to give a voice and meaning to people who are suffering from mental disorders. This is integrated into clinical care, teaching, and research through the Hatching Ideas Lab. Away from his professional work, he keeps bees and rides motorbikes, but not both at the same time.

Dr. Rakesh Patel

Medical Director

Dr Rakesh V. Patel is an Assistant Professor of Medicine. He is the past Program Director for the Adult Critical Care Medicine Residency and Fellowship Programs at the University of Ottawa. He is also the current Chair of the Pharmacy and Therapeutics Committee for The Ottawa Hospital (TOH). He completed his General Internal Medicine (GIM) residency in Ottawa (2001), his Masters in Health Research Methodology at McMaster University (2004) and his Adult Critical Care Medicine Residency training at U of Ottawa (2004). He has been practising adult critical care and internal medicine, at the U of Ottawa and TOH, since 2004. His research interests are varied and include; clinical pharmacology/therapeutics, and medical education. He loves caring for sick patients and teaching. He received the “Clinical Teacher of the Year” award from the GIM residents in 2007.

Kim Van Herk

Mental Health Nurse Coordinator Team Lead

As Team Lead for the Mental Health Nurse Coordinators at OICH, Kim combines extensive expertise, heartfelt leadership, and a deep commitment to compassionate care. She earned her Bachelor of Nursing from McMaster University and her Master’s degree from Ottawa University, where her research focused on improving access to care for pregnant and parenting Aboriginal women in urban settings. As another longtime OICH nurse, Kim is known for her empathetic leadership style and her ability to foster a culture of courage, inclusivity, and trust. With a wealth of experience in mental health care for vulnerable populations, she ensures that every individual feels seen, supported, and valued. Outside of her professional role, Kim finds joy in spending time with her kids, immersing herself in nature, and reading.

Christina Masters

Nurse Coordinator Team Lead

As Team Lead for the Nurse Coordinators at Ottawa Inner City Health, Christina Masters brings a sharp analytical mind, deep compassion, and extensive nursing expertise to her role. She earned her Nursing degree from the University of Ottawa and began her career in the emergency room, holding an emergency nursing certification from the Canadian Nurses Association. Christina is a dedicated harm reduction leader, passionate about education and development. Christina never shies from jumping into a complex, challenging medical situation. Her thoughtful approach ensures every client feels seen, valued, and supported. Within her team, Christina is the steadying force—the glue that holds everyone together. Outside of work, Christina enjoys spending time with her kids, caring for her chickens, cross-stitching intricate patterns, and baking delicious treats.

Louise Beaudoin

Nursing Manager

Louise Beaudoin has been a part of Ottawa Inner City Health since its early days when OICH was a pilot project. She earned her Bachelor of Nursing from the Université du Québec and brings decades of dedication and expertise to her role as RPN Manager. Passionate about working in the grey areas of harm reduction, Louise thrives on finding flexible solutions that meet the community’s unique needs. Outside of work, Louise is all about physical activity and sports! She keeps active and energized through skiing, cycling, and yoga.

Anne Marie Hopkins

Director of Operations

With a background in Social Work and a Master’s in Business Administration, Anne Marie combines compassionate, people-focused care with strategic leadership in her role as Director of Operations. Anne Marie began her journey with Ottawa Inner City Health in 2008 as a volunteer and has since held multiple roles within the organization. Anne Marie is passionate about building community and loves working in the mental health and substance use field, drawn to the complexity, nuance, and humanity of the harm reduction world. Anne Marie’s happiest moment in her career was being part of the team that launched OICH’s Supervised Consumption Site in 2017. Outside of her professional life, Anne Marie is passionate about dogs, reading her Kindle, being outdoors, and quilting.

Joanne Rousseau

Director of Human Resources

Joanne holds a Bachelor of Arts in Sociology from the University of Windsor and a Human Resources diploma. She is a Certified Human Resources Leader (CHRL). While she’s newer to the OICH team, Joanne brings extensive experience in HR leadership and managing large teams. After years in the corporate world, Joanne sought a role with purpose and heart where her work could make a meaningful impact on the community. In her spare time, Joanne enjoys reading Jane Austen novels, watching Doctor Who, puzzling, and musicals. If you’ve visited the OICH office, you’ve likely been greeted by Lily, Joanne’s friendly office dog.

Rob Boyd

Chief Executive Officer

Rob has worked at the intersection of homelessness, mental health and substance use health in Ottawa for the past 35 years, including over 20 years in senior leadership positions. He has extensive experience in developing programs and services centred on clients’ needs and responsive to the changing environment in which they live. Rob is a champion for the inclusion of people with lived experience in all aspects of the work being done, from systems advocacy to service delivery. Rob lives in the country and likes working around his property and spending time outdoors. He is known as the office dog whisperer, likely due to his calm nature and relaxed energy.