Welcome to our blog page!

Connectedness 

Welcome to our blog page where we will be sharing our perspectives with the hope of generating a broader understanding of the amazing people we serve and the joys and the challenges of the work we do. Each month we will be featuring perspectives from each of our different staff groups. 

Substance use is a universal human experience. All over the world and throughout time people have taken psychoactive substances for pleasure or for ritual. We like the way that drugs make us feel, we like the way that they make us not feel, and most importantly, we like the way they help us to connect. From the cocktail party and going for a coffee to groups sharing a crack pipe or hanging out near a supervised consumption site, we are all after our hardwired need to interact with other human beings.

Most substance use is relatively non-risky (there is always some risk, but we are also hardwired to be risk takers!) and most people’s relationship with their substances is balanced with their natural connection to others through family groups, workmates, sports teams and gaming, social clubs etc. 

A person’s relationship with drugs is typically reflective of their relationship to others, their culture, themselves and the environments in which they live.  

Problems arise when instead of facilitating this connectedness, the substances become the connection as they hit those same pleasure and reward pathways in the brain that come from our relationships and the pleasures associated with joint activities.

While most substance use is non-problematic, a small percentage of people (about 10%) whose relationship with substances begins to interfere with their other relationships. Of those, the vast majority will recognize this on their own and simply rebalance their relationships on their own.

An even smaller number of people (about 20% of the 10%!) seek professional help to rebalance their connections with the goal of either changing their relationship with the drug that is causing the imbalance (managed use) or ending the relationship completely (abstinence).  

Like any problematic relationship, it is difficult to change one’s relationship with drugs because there are many positive aspects along with the negative. It is difficult to change, especially if you lack multiple areas of connectedness rather than just one.  A bank executive going through a divorce may find themselves drinking more to manage their anxiety or taking opioids to numb the pain, but because they have strong work relationships, obligations to their children or social commitments, less likelihood of developing a substance use disorder and a greater chance of achieving their recovery goals than someone who is lacking connectedness in multiple areas of their lives.

The people we serve through our programs at Ottawa Inner City Health have experienced multiple severe disruptions that have disconnected them from these critical relationships, creating intolerable psychological stress.

Childhood trauma, the cultural genocide of Indigenous people, regular experiences of structural oppression and racism, poverty, stigmatization and homelessness all increase the risks of individuals developing problematic relationships with whatever substances are available to them.

“Getting people off drugs” will not do anything unless we address the barriers they face to restoring relationships in all areas of their lives.  

At OICH, we are treating the trauma, not the substance use.  We do that through making or remaking connections.  It starts with their connection with themselves and respecting and validating that they are the experts in what they need right now to function in their world and support their autonomy to make decisions.  

Relationships formed with a peer worker, a nurse, doing a smudge or attending a country feast, a decision to have something treated, start a new medication, a chance to earn a bit of cash and help one’s community, getting involved in advocacy, kicking a soccer ball, moving from a shelter to a supportive housing unit—all of these things are aimed at either restoring or building first-time connectedness for people who have been severely disadvantaged through no fault of their own.

Finally, our goal is not abstinence, and our goal is irrelevant. We walk alongside people in their journey, no matter where it takes them. We don’t measure success by how far they go; we measure it by how far they have come and the obstacles they have overcome along the way.

In partnership,
Rob 

Dr. Simon Hatcher

Medical Director of Psychiatry

Dr. Simon Hatcher is a Psychiatrist at the Ottawa Hospital and Medical Director of Psychiatry at Ottawa Inner City Health, a Scientist at the Ottawa Hospital Research Institute, and a Full Professor and Chair of the Department of Psychiatry at the University of Ottawa. He has worked as a psychiatrist in clinical, research and leadership roles in non-mental health settings all his professional career starting in Leeds, UK followed by 20 years in Auckland, New Zealand before moving to Canada in 2012. Dr. Hatcher is not good at many things but one thing he does try to do well is to give a voice and meaning to people who are suffering from mental disorders. This is integrated into clinical care, teaching, and research through the Hatching Ideas Lab. Away from his professional work, he keeps bees and rides motorbikes, but not both at the same time.

Dr. Rakesh Patel

Medical Director

Dr Rakesh V. Patel is an Assistant Professor of Medicine. He is the past Program Director for the Adult Critical Care Medicine Residency and Fellowship Programs at the University of Ottawa. He is also the current Chair of the Pharmacy and Therapeutics Committee for The Ottawa Hospital (TOH). He completed his General Internal Medicine (GIM) residency in Ottawa (2001), his Masters in Health Research Methodology at McMaster University (2004) and his Adult Critical Care Medicine Residency training at U of Ottawa (2004). He has been practising adult critical care and internal medicine, at the U of Ottawa and TOH, since 2004. His research interests are varied and include; clinical pharmacology/therapeutics, and medical education. He loves caring for sick patients and teaching. He received the “Clinical Teacher of the Year” award from the GIM residents in 2007.

Kim Van Herk

Mental Health Nurse Coordinator Team Lead

As Team Lead for the Mental Health Nurse Coordinators at OICH, Kim combines extensive expertise, heartfelt leadership, and a deep commitment to compassionate care. She earned her Bachelor of Nursing from McMaster University and her Master’s degree from Ottawa University, where her research focused on improving access to care for pregnant and parenting Aboriginal women in urban settings. As another longtime OICH nurse, Kim is known for her empathetic leadership style and her ability to foster a culture of courage, inclusivity, and trust. With a wealth of experience in mental health care for vulnerable populations, she ensures that every individual feels seen, supported, and valued. Outside of her professional role, Kim finds joy in spending time with her kids, immersing herself in nature, and reading.

Christina Masters

Nurse Coordinator Team Lead

As Team Lead for the Nurse Coordinators at Ottawa Inner City Health, Christina Masters brings a sharp analytical mind, deep compassion, and extensive nursing expertise to her role. She earned her Nursing degree from the University of Ottawa and began her career in the emergency room, holding an emergency nursing certification from the Canadian Nurses Association. Christina is a dedicated harm reduction leader, passionate about education and development. Christina never shies from jumping into a complex, challenging medical situation. Her thoughtful approach ensures every client feels seen, valued, and supported. Within her team, Christina is the steadying force—the glue that holds everyone together. Outside of work, Christina enjoys spending time with her kids, caring for her chickens, cross-stitching intricate patterns, and baking delicious treats.

Louise Beaudoin

Nursing Manager

Louise Beaudoin has been a part of Ottawa Inner City Health since its early days when OICH was a pilot project. She earned her Bachelor of Nursing from the Université du Québec and brings decades of dedication and expertise to her role as RPN Manager. Passionate about working in the grey areas of harm reduction, Louise thrives on finding flexible solutions that meet the community’s unique needs. Outside of work, Louise is all about physical activity and sports! She keeps active and energized through skiing, cycling, and yoga.

Anne Marie Hopkins

Director of Operations

With a background in Social Work and a Master’s in Business Administration, Anne Marie combines compassionate, people-focused care with strategic leadership in her role as Director of Operations. Anne Marie began her journey with Ottawa Inner City Health in 2008 as a volunteer and has since held multiple roles within the organization. Anne Marie is passionate about building community and loves working in the mental health and substance use field, drawn to the complexity, nuance, and humanity of the harm reduction world. Anne Marie’s happiest moment in her career was being part of the team that launched OICH’s Supervised Consumption Site in 2017. Outside of her professional life, Anne Marie is passionate about dogs, reading her Kindle, being outdoors, and quilting.

Joanne Rousseau

Director of Human Resources

Joanne holds a Bachelor of Arts in Sociology from the University of Windsor and a Human Resources diploma. She is a Certified Human Resources Leader (CHRL). While she’s newer to the OICH team, Joanne brings extensive experience in HR leadership and managing large teams. After years in the corporate world, Joanne sought a role with purpose and heart where her work could make a meaningful impact on the community. In her spare time, Joanne enjoys reading Jane Austen novels, watching Doctor Who, puzzling, and musicals. If you’ve visited the OICH office, you’ve likely been greeted by Lily, Joanne’s friendly office dog.

Rob Boyd

Chief Executive Officer

Rob has worked at the intersection of homelessness, mental health and substance use health in Ottawa for the past 35 years, including over 20 years in senior leadership positions. He has extensive experience in developing programs and services centred on clients’ needs and responsive to the changing environment in which they live. Rob is a champion for the inclusion of people with lived experience in all aspects of the work being done, from systems advocacy to service delivery. Rob lives in the country and likes working around his property and spending time outdoors. He is known as the office dog whisperer, likely due to his calm nature and relaxed energy.