Beyond the research and guidelines, how is MAP care actually delivered? Drawing on years of experience at Ottawa Inner City Health, this piece explores the realities of day-to-day care and the lessons learned along the way.
Beyond the research and guidelines, how is MAP care actually delivered? Drawing on years of experience at Ottawa Inner City Health, this piece explores the realities of day-to-day care and the lessons learned along the way.
Medical Director
Dr Rakesh V. Patel is an Associate Prof. of Medicine at U Ottawa. Currently, he is the Medical Director of Ottawa Inner City Health and has been working there since 2018. He completed his General Internal Medicine (GIM) residency in Ottawa (2001), GIM Fellowship [2003, McMaster] and his adult critical care medicine residency training at U of Ottawa (2004). He was the Program Director for the UOttawa adult critical care medicine residency program and has been practicing Adult Critical Care and Internal Medicine, at The Ottawa Hospital (TOH), since 2004. He has chaired the Pharmacy and Therapeutics Committee for TOH-UOHI since 2007. He is a member of the Committee to Evaluate Drugs, Ministry of Health, Ontario. His research interests include; clinical pharmacology/therapeutics, and medical education. He received the “Clinical Teacher of the Year” award from GIM residents in 2007 and the “Outstanding Physician” award from the Dept. of Medicine in 2018. One day, he hopes to shoot par at the Old Course at St. Andrews.
Medical Director of Psychiatry
Dr. Simon Hatcher is a Psychiatrist at the Ottawa Hospital and Medical Director of Psychiatry at Ottawa Inner City Health, a Scientist at the Ottawa Hospital Research Institute, and a Full Professor and Chair of the Department of Psychiatry at the University of Ottawa. He has worked as a psychiatrist in clinical, research and leadership roles in non-mental health settings all his professional career starting in Leeds, UK followed by 20 years in Auckland, New Zealand before moving to Canada in 2012. Dr. Hatcher is not good at many things but one thing he does try to do well is to give a voice and meaning to people who are suffering from mental disorders. This is integrated into clinical care, teaching, and research through the Hatching Ideas Lab. Away from his professional work, he keeps bees and rides motorbikes, but not both at the same time.
Director, Strategic Operations
Danny Lang is a seasoned leader with over 30 years of experience supporting marginalized populations, particularly in the areas of mental health, substance use health, trauma and housing outreach. He brings a deep commitment to evidence-based practices and a strong clinical foundation rooted in both frontline and leadership roles. His leadership is characterized by strength-based coaching, clinical supervision, and a strategic approach to community partnership development. Danny is a registered social worker with a Master of Social Work from Carleton University and is a long-standing MINT (Motivational Interviewing Network of Trainers) member, internationally recognized for his expertise in motivational interviewing and capacity building.
Throughout his career, Danny has contributed to the field through clinical consultation, program innovation, and staff mentorship. He is known for his strategic thinking, collaborative spirit, and commitment to change management in complex service environments. In addition to his professional contributions, Danny actively volunteers as a martial arts instructor and is one of the coaches for the national and Canadian sport karate teams, reflecting his passion for mentorship, discipline, and community engagement.
Mental Health Nurse Coordinator Team Lead
As Team Lead for the Mental Health Nurse Coordinators at OICH, Kim combines extensive expertise, heartfelt leadership, and a deep commitment to compassionate care. She earned her Bachelor of Nursing from McMaster University and her Master’s degree from Ottawa University, where her research focused on improving access to care for pregnant and parenting Aboriginal women in urban settings. As another longtime OICH nurse, Kim is known for her empathetic leadership style and her ability to foster a culture of courage, inclusivity, and trust. With a wealth of experience in mental health care for vulnerable populations, she ensures that every individual feels seen, supported, and valued. Outside of her professional role, Kim finds joy in spending time with her kids, immersing herself in nature, and reading.
Nurse Coordinator Team Lead
As Team Lead for the Nurse Coordinators at Ottawa Inner City Health, Christina Masters brings a sharp analytical mind, deep compassion, and extensive nursing expertise to her role. She earned her Nursing degree from the University of Ottawa and began her career in the emergency room, holding an emergency nursing certification from the Canadian Nurses Association. Christina is a dedicated harm reduction leader, passionate about education and development. Christina never shies from jumping into a complex, challenging medical situation. Her thoughtful approach ensures every client feels seen, valued, and supported. Within her team, Christina is the steadying force—the glue that holds everyone together. Outside of work, Christina enjoys spending time with her kids, caring for her chickens, cross-stitching intricate patterns, and baking delicious treats.
Director, Clinical Services
Louise Beaudoin has been a part of Ottawa Inner City Health since its early days when OICH was a pilot project. She earned her Bachelor of Nursing from the Université du Québec and brings decades of dedication and expertise to her role as RPN Manager. Passionate about working in the grey areas of harm reduction, Louise thrives on finding flexible solutions that meet the community’s unique needs. Outside of work, Louise is all about physical activity and sports! She keeps active and energized through skiing, cycling, and yoga.
Director of Operations
With a background in Social Work and a Master’s in Business Administration, Anne Marie combines compassionate, people-focused care with strategic leadership in her role as Director of Operations. Anne Marie began her journey with Ottawa Inner City Health in 2008 as a volunteer and has since held multiple roles within the organization. Anne Marie is passionate about building community and loves working in the mental health and substance use field, drawn to the complexity, nuance, and humanity of the harm reduction world. Anne Marie’s happiest moment in her career was being part of the team that launched OICH’s Supervised Consumption Site in 2017. Outside of her professional life, Anne Marie is passionate about dogs, reading her Kindle, being outdoors, and quilting.
Director of Human Resources
Joanne holds a Bachelor of Arts in Sociology from the University of Windsor and a Human Resources diploma. She is a Certified Human Resources Leader (CHRL). While she’s newer to the OICH team, Joanne brings extensive experience in HR leadership and managing large teams. After years in the corporate world, Joanne sought a role with purpose and heart where her work could make a meaningful impact on the community. In her spare time, Joanne enjoys reading Jane Austen novels, watching Doctor Who, puzzling, and musicals. If you’ve visited the OICH office, you’ve likely been greeted by Lily, Joanne’s friendly office dog.
Chief Executive Officer
Rob has worked at the intersection of homelessness, mental health and substance use health in Ottawa for the past 35 years, including over 20 years in senior leadership positions. He has extensive experience in developing programs and services centred on clients’ needs and responsive to the changing environment in which they live. Rob is a champion for the inclusion of people with lived experience in all aspects of the work being done, from systems advocacy to service delivery. Rob lives in the country and likes working around his property and spending time outdoors. He is known as the office dog whisperer, likely due to his calm nature and relaxed energy.
